RECEPTIONIST CLERK - MEDICAL SERVICES

 

 

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🏥 RECEPTIONIST CLERK - MEDICAL SERVICES

Permanent Position at Zambia Sugar PLC

🏭

Zambia Sugar PLC

📍 Mazabuka, Southern, Zambia

⏰ Full-time

📅 Permanent

RECEPTIONIST CLERK x 1 – PERMANENT

📋

Position Overview

This position will be reporting to the Medical Services Administrator. The successful candidate will be responsible for the following:

📋 Core Duties & Responsibilities

• Manage and provide proactive, confidential and professional administrative support to patients for appointments and walk ins.
• Support billing by ensuring accuracy in out-patient and in-patient data capture.
• Maintain system for storage and archive of patient records.
• Promotes a culture of ethical care of patients and continuous improvement
• Complete clerical duties including answering phones, responding to emails, scheduling appointments and processing patient admission and discharge records.
• Create, maintain, duplicate, track, match, and purge patient medical records and files in accordance with established procedures.
• Support the Chief Medical Officer and Medical Officer in responding to requests for medical records and processing letters and reports.
• Distribute patient medical records to the appropriate departments of the hospital
• Maintain discharged patient records filing system in an accessible manner for prompt retrieval of records
• Responsible for data entry and opening of patient medical files/folders
• Schedule and book medical referral appointments to external medical services providers and make necessary arrangements for transportation and payment guarantees.
• Scan and digitize paper records into electronic health record systems.
• Ensure employees acknowledge receipt of services documented on the invoices.
• Allocate correct cost codes (ACKs) to the invoices and ensure they are authorized by the Chief Medical Officer.
• Maintain patient accounts using an automated billing system that uses codes to facilitate reimbursement from creditors such as medical aid schemes, national health insurance (NHI), contractors, etc.
• Inform and collect, where applicable, shortfall expenses from medical aid scheme members before treatment is rendered.
• Liaise and verify with the medical team, patients or other responsible people as necessary to ensure accuracy of hospital charges against established rates for diagnosis, treatment, services and supplies.
• Receive and match invoices from external medical service providers to referrals made.
• Complete and verify medical aid, NHI or inhouse medical benefits eligibility and obtain any necessary pre-authorizations before patients can access hospital care services
• Prepare monthly analysis of the creditors' list and provide feedback to the Medical Services Administrator on all long outstanding amounts on the creditors age analysis
• Ensure daily billing of inpatients' ward fees, including meals and ambulance fees
• Assist hospital staff, patients and their families/visitors, providing information and directions.
• Maintain a safe, clean and welcoming patient waiting area at all times.
• Maintain patient confidentiality
• Treat all patients with dignity and respect
• Re-order office supplies and replenish stock to maintain an adequate inventory of supplies and ensure timely receipt of supplies.

Patient Administration Medical Records Billing & Coding Confidentiality

✅ Minimum Requirements

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Education Requirements

• Full grade 12 Certificate.
• Certificate in Records Management
• Relevant Diploma or Certificate (AAT, Diploma in Commerce, Bookkeeping etc.)

💼

Experience Requirements

• Preferably 1-2 years' experience as a Creditors' Clerk
• Customer Services experience
• Experience with using Accounting Systems
• Working knowledge of SAP
• Experience with medical insurance, familiarity with ICD medical coding, knowledge of medical authorisation procedures

💪

Skills & Competencies

• Proficiency with the use of Microsoft Office
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong numeracy, organization and planning skills
• Excellent time management skills and ability to multi-task and prioritize work.

⚠️

Important Certification Requirement:

Suitably qualified applicants must provide certificates verified by Zambia Qualifications Authority (ZAQA).

🚀 How to Apply

📧

Submit Your Application to:

careers@zamsugar.zm

📝 Important: Indicate "The respective position being applied for" in the subject line.

Subject: RECEPTIONIST CLERK

📄 Required Application Documents (as a single PDF file):

• Detailed Curriculum Vitae (CV)
• Copies of relevant qualifications
• Copies of registrations
• Copy of ID/Passport
• ZAQA verified certificates

All documents must be combined into a single PDF file

⏰

Application Deadline:

9th January 2026

⚠️ Important Application Information:

• All internal employees must complete the Internal Application Form with relevant signatures
• Applicants may be required to complete pre-employment checks (qualification, credit, security, background, and medical assessments)
• If you don't hear from us within 4 weeks after closing date, your application was unsuccessful

👥 Position

Receptionist Clerk x 1

📅 Status

Permanent

📍 Location

Mazabuka, Southern

🏭 Join Zambia Sugar PLC as a Receptionist Clerk!

Exciting permanent opportunity in the medical services department of Zambia Sugar PLC. This role combines administrative, medical records, and billing responsibilities in a healthcare setting.

🏢 Company

Zambia Sugar PLC

👤 Reports to

Medical Services Admin

📅 Deadline

9th January 2026

⚡ Medical administration role requiring Records Management certification, SAP knowledge, and healthcare billing experience

Complete application details and requirements are available in the dropdown sections above

✍️ Need CV/Application Help?