Must have a functional mobile phone and active email
Purpose of the Position:
The Lodge Receptionist will provide excellent customer service, manage check-ins and check-outs, handle reservations, and ensure smooth front-office operations.
Key Responsibilities:
Welcome guests warmly and professionally
Manage check-in and check-out procedures
Handle phone calls, inquiries, and reservations
Maintain accurate guest records and registers
Coordinate with housekeeping and other departments
Receive payments, issue receipts, maintain cash records
Provide information on lodge services, transport, and attractions
Keep the reception area clean and organized
Report issues or emergencies promptly
Maintain confidentiality and follow lodge policies
Required Qualifications & Skills:
Grade 12 certificate (completed 2023–2025)
Must reside in Chipata
Good communication and customer-service skills
Basic smartphone or computer literacy
English + at least one local language
Polite, neat, well-presented
Honest, punctual, reliable
Working Hours:
Shift-based schedule, including weekends and public holidays.
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