Customer Center Representatives (10)

 Customer Center Representatives (10)

Customer Center Representatives (10)

Full Time Zambia

Airtel

DEPARTMENT : Customer Experience

VACANCY : Customer Center Representatives (10)

LEVEL : Clerk

LOCATION : All Zones (Provinces)

JOB PURPOSE

To handle all customer care interactions by providing consistent standards of service to Airtel customers, ensuring customer satisfaction, effective selling and to build and retain excellent customer relationships.

CORE RESPONSIBILITIES ARE:

• Ensure Customer Satisfaction through consistent standards of service excellence through implementation of continuous improvement initiatives.

• Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building.

• Promote Airtel brand image by managing service delivery aligned to customer needs and business objectives.

• Adhere to good work ethics.

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• Diploma/Degree in a Commercial Discipline or related field

Relevant Experience:

• At least 2 years ‘experience in a similar role.

• In-depth understanding of Cash Management

Competencies Required for the Post

• Understand the competition landscape within the OPCO – players, devices offered, packages, commission schemes etc.

• UAble to operate in a performance driven organization.

• Good organizational and teamwork skills.

• Self-motivated, enthusiastic, energetic.

• Attention to detail.

• Confident, assertive with good negotiation skills.

• Excellent time Management Skills.

• Customer-centric.

HOW TO APPLY:

Suitable candidates requested to apply by submitting their details by scanning the QR Code below

CLOSING DATE :

Suitable candidates requested to apply by sending through their CV’s to jobs@zm.airtel.com. Please indicate the location you are applying to in the subject line. Closing date for receiving applications is Thursday, 16 th October 2025.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted. Please be sure to indicate the position you are applying for in the subject heading and remember to have all your relevant qualifications certified by ZAQA.